All transactions through www.fusionbuzz.shop require immediate payment via our secure checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal. Your payment must be fully processed before we initiate order fulfillment. In exceptional cases where payment authorization fails, we reserve the right to cancel the transaction without notice. International customers should be aware that foreign exchange fees may apply per their financial institution's policies. All charges will appear on your statement under our payment processor's name rather than our boutique designation.
Successful purchases trigger an automated confirmation email containing your order details, pricing structure, and shipping information. This document serves as your binding purchase agreement and should be carefully reviewed for accuracy. Please verify all product specifications, quantities, and delivery addresses immediately upon receipt. For any discrepancies or modification requests, you must contact [email protected] within 24 hours of order placement. We cannot guarantee changes to orders after this window as processing begins promptly. Customers are responsible for ensuring their provided shipping information is complete and error-free.
While our inventory management system updates in real-time, occasional overselling may occur during high-traffic periods. Should this affect your order, we will notify you via email within two business days with alternatives: waiting for restock (typically 15-20 business days) or receiving an immediate full refund. Product availability cannot be guaranteed until your order ships from our warehouse. We recommend ordering promptly when you see desired items, particularly during seasonal collections or limited-edition releases. All products remain subject to prior sale until shipment confirmation is issued.
Standard order processing requires 3-5 business days before shipment. During peak seasons (November-January) or major promotions, processing extends to 5-7 business days. Domestic shipments typically deliver within 7-14 business days after dispatch, while international orders may require 14-21 business days depending on destination customs procedures. You'll receive tracking information via email once your package ships. Please note that transit times are estimates and we cannot control delays caused by carriers, weather, or customs inspections. For time-sensitive deliveries, we recommend selecting expedited shipping options at checkout.
Our 21-day return policy begins upon delivery confirmation. Eligible items must be unused, in original packaging with all protective materials intact, and accompanied by the original receipt. To initiate a return, email [email protected] with your order number and photos of the items. We will provide a return authorization and shipping instructions. Refunds process within 10 business days of receiving returned merchandise and will be issued to the original payment method. Customers are responsible for return shipping costs unless the return results from our error. Final sale items, personalized products, and clearance merchandise cannot be returned or exchanged.
All prices reflect USD and include applicable sales tax for jurisdictions where we are required to collect. We periodically adjust pricing to reflect material costs, currency fluctuations, or market conditions without prior notice. The price charged will always be the amount displayed at checkout for completed orders. Promotional offers cannot be combined unless specifically stated in the offer terms. International customers should be aware that additional customs duties, taxes, or fees may apply upon delivery and are the purchaser's sole responsibility. These charges vary by country and are beyond our control or prediction.
For purchase-related inquiries, please contact our customer service team at [email protected]. Include your order number and specific details about your concern for fastest resolution. We respond to all queries within 48 hours during normal business operations (Monday-Friday, excluding public holidays). Business Address:
