All orders at FusionBuzz undergo thorough quality inspections before shipment. Due to our handcrafted approach for premium kitchenware, processing typically takes 3-5 business days (extended to 5-7 business days during peak seasons). Cancellation requests must be submitted via email to [email protected] within 48 hours of purchase. Once your order enters our artisan workshop for preparation, it cannot be canceled—though our generous return policy provides ample flexibility.
We guarantee the craftsmanship of every item. You may return unused household goods in original packaging within 25 days of delivery (significantly longer than standard retail policies). For exchanges, we allow 35 days to accommodate international shipping complexities. Initiate returns through www.fusionbuzz.shop and select your preferred resolution. Note: Personalized/custom-engraved items and clearance products marked "Final Sale" are excluded from returns.
To maintain our high standards, returns must: (1) Show no signs of use, food stains, or watermarks (2) Include all original protective packaging and care instructions (3) Have intact quality seals. Our team conducts meticulous three-stage inspections upon receipt. Items failing inspection will be shipped back to you within 12 business days with a detailed condition report at your expense.
Refunds require 12 business days after we receive your return—this extended period ensures proper evaluation of artisanal products. The refund amount excludes original shipping fees and return shipping charges. For digital payments, allow an additional 3-5 banking days for the refund to reflect in your account.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect/damaged item). We strongly recommend using tracked shipping with insurance—FusionBuzz cannot be held liable for return packages lost in transit. For exchanges exceeding $250, we provide prepaid return labels (cost deducted from your refund if unused).
Report manufacturing defects within 10 days of delivery by emailing [email protected] with clear photos/videos. We'll arrange complimentary return shipping and prioritize replacement (subject to availability) or issue a full refund including original shipping costs. This exception underscores our commitment to quality home essentials.
Custom-colored or monogrammed items are final sale. For holiday purchases (November 20 - December 31), the return window extends to January 20. Bulk/commercial orders have separate policies—please inquire before purchasing. FusionBuzz reserves the right to limit returns from customers with return rates exceeding 35% of total orders.
For return authorization or policy clarification, contact our Customer Care Team at [email protected] (response within 36 hours). Always include your order number and supporting images for damaged goods. Visit www.fusionbuzz.shop for live support during business hours EST.
