Our kitchenware collections focus on durable, everyday functionality. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority notification when restocked, (2) full refund processed within 5 business days, or (3) store credit with 5% bonus value for practical upgrades. This reflects our commitment to providing dependable household solutions.
All prices are displayed in USD and final at checkout. We maintain straightforward pricing for our functional designs. In rare cases of pricing errors, we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 10% discount code for future purchases, maintaining our brand's transparent approach.
Each order undergoes quality checks to ensure tableware durability. Processing takes 3-5 business days (5-7 days during peak seasons). You will receive tracking information via email once shipped. For custom-engraved items requiring additional time, estimated delivery windows will be clearly displayed during checkout.
We use protective packaging to ensure your kitchen essentials arrive intact. Domestic shipments typically require 7-14 business days after processing, while international deliveries may take 14-28 business days. All international packages include proper customs documentation for smooth delivery of your household items.
We accept returns within 30 days of delivery for store credit or exchange. Items must be unused, in original packaging with all protective materials intact. Return processing may take 14 business days after we receive your package. All returned items undergo inspection to ensure they meet our household safety standards.
All product designs, functional patterns, and practical innovations are protected intellectual property. Unauthorized commercial reproduction of our utilitarian designs is strictly prohibited. We actively protect our designs that combine simplicity with everyday functionality.
Our support team is available via email at [email protected] for any inquiries. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For order-related questions, please include your order number for efficient assistance with your household needs.
